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The St James provides a set of policies to ensure a pleasant stay for all of our guests.

Office Hours

Reception is open from 8.00am – 8.00pm daily. A later check-in is only available with prior approval.

Check-in & Check-out

Check-in is from 2.30pm on the day of arrival. Check-out is before10.30am on the day of departure. Early check-in / late check-outs are only by prior approval.

Payment Policy

Credit card details are required to confirm a booking.

All credit card charges will be in NZD.

Your credit card will be charged immediately if you have chosen a pre-pay booking reservation. Non refundable prepaid rate bookings will not be refunded if cancelled or modified.

For all other bookings your credit card will not be charged in advance but is held as security for your reservation and utilised for any applicable cancellation or non-arrival fee.  Payment will be taken at check in unless already prepaid.

At check-in a credit card must be provided to cover all charges that may be made against the room and any possible damages caused by misuse or carelessness. If a credit card is not provided the full charge of your  accommodation plus a $300 bond will be required at check in.

Smoking/Vaping Policy

For the comfort of all our guests The St James is a totally smoke free complex and smoking/vaping is not permitted anywhere on the property. In the event of someone smoking/vaping inside the premises, management will engage a specialist cleaning company and such costs will be charged to the registered guest.

Visitors Policy

We understand that you may have friends visit; however, no visitors are permitted on the premises after 10.00pm, in consideration of other guests.

Damage Policy

Any damage to the room or motel property may be charged to your account, plus a further charge for any consequential loss of income.

General Policies

Environmental Policy

We strive to provide a clean, comfortable environment and friendly service that exceeds guest expectations, taking into consideration our responsibility to minimise the impact on the environment.

By efficient use of energy, water, cleaning processes, office products, fuel and other resources, we are committed to doing all possible to reduce the impact that our business has on the environment.

Steps taken to reduce impact on the Hanmer Springs environment:

Cancellation / Refund Policy

Non Refundable Prepaid Rate Bookings will not be refunded if cancelled or modified.

Individuals – standard booking type

Group bookings

Early Bird Special

Group Booking Policy