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The St James provides a set of policies to ensure a pleasant stay in our Hanmer Springs luxury hotel. Book your Hanmer Springs accommodation or executive team building event online now. By booking directly with us it guarantees you the best rates – no booking fees and no hidden costs.

Office Hours

Reception is open from 8.00am – 8.00pm daily. A later check-in is available with prior notice.

Check-in & Check-out

Check-in is from 2.30pm on the day of arrival. Check-out is before10.30am on the day of departure. Early check-in / late check-outs are only by prior arrangement.

Payment Policy

Credit card details are required to confirm a booking.

Your credit card will be charged immediately if you have chosen a pre-pay booking reservation.

For all other bookings your credit card will not be charged in advance but is held as security for your reservation and utilised for any applicable cancellation or non-arrival fee.  Payment will be taken at check in unless already prepaid.

At check-in a credit card must be provided to cover all charges that may be made against the room and any possible damages caused by misuse or carelessness. If a credit card is not provided the full charge of your luxury Canterbury accommodation plus a $300 bond will be required at check in.

Smoking

For the comfort of all our guests The St James is a totally smoke free complex and smoking is not permitted anywhere on the property. In the event of someone smoking inside the premises, management will engage a specialist cleaning company and such costs will be charged to the registered guest.

Visitors

We understand that you may have friends visit; however, no visitors are permitted on the premises after 10.00pm, in consideration of other guests.

Damage

Any damage to the room or motel property may be charged to your account, plus a further charge for any consequential loss of income.

General

Environmental Policy at The St James

At The St James in Hanmer Springs, we strive to provide a clean, comfortable environment and friendly service that exceeds guest expectations, taking into consideration our responsibility to minimise the impact on the environment.

By efficient use of energy, water, office products, fuel and other resources, we are commited to doing all possible to reduce the impact that our luxury hotel accommodation in Hanmer Springs has on the environment.

Steps taken to reduce impact on the Hanmer Springs environment:

Cancellation / Refund

Non Refundable Prepaid Rate Bookings will not be refunded if cancelled or modified.

Individuals – standard booking type

Group bookings

Early Bird Special

Group Bookings